Cancellation Policy

Definitions

Cancellation: Any change to the scheduled day or time of a lesson. Re-bookings are considered cancellations.

Free Cancellation: A cancellation that does not incur a charge for cancelled lesson.

Cancellation Notice: A verbal or written notification received, for one or more consecutive canceled lessons.

Cancellation Limit: The number of free cancellation notices allowed per month, based on membership tier.

Cancellation Cutoff: The latest time a cancellation notice must be received to qualify as a free cancellation.

Free Cancellations Per Month, By Membership Tier

Bronze Membership: 1 cancellation notice per month, if received by 6pm the previous day.

Silver Membership: 2 cancellation notices per month, if received by 6pm the previous day.

Gold Membership: 4 cancellation notices per month, if received within 2 hours of the lesson.

Cancellation Sickness Exemption

To qualify for a cancellation notice exemption, sickness-related cancellations must be received by 9 AM on the day of the lesson. A doctor’s note must be provided within 14 days of the notice to be eligible for the exemption. The doctor’s note must confirm that the doctor directly assessed the patient for the illness at the time of the appointment. Notes based solely on patient-reported symptoms without an in-person or virtual assessment by the doctor will not be accepted.

Sickness-related cancellations follow the standard policy until a doctor’s note is received, at which point the record is amended to reflect a sickness exemption. 

Late Arrival

If a lesson cannot proceed due to late arrival, the standard cancellation policy applies.

Please arrive 30 minutes before your lesson. Unexpected delays, such as traffic can impact arrival time. Lessons cannot be delayed due to scheduling constraints for instructors and horses.